Officer – Collections
@Bajaj Electricals Limited posted 24 hours ago Shortlist Email JobJob Description
Location: Vijayawada, Andhra Pradesh (BACL)
Experience: 2 to 8 Years
Qualification: Any Graduate / Postgraduate / MBA
Employment Type: Full-Time
Job Summary:
We are looking for a dedicated and results-driven Officer – Collections to manage portfolio allocation, vendor coordination, field operations, and resolution of overdue accounts. This role requires hands-on field management, vendor supervision, and ensuring compliance with company and legal standards in the Vijayawada region.
Key Responsibilities:
- Portfolio Allocation: Assign collections portfolio to vendors based on historical performance and availability of Field Officers (FOs), ensuring optimal manpower planning.
- Work Assignment: Review and assign collection cases to FOs/TLs based on disposition codes and case priority.
- Agency Support: Coordinate with agency staff to ensure effective call planning and support on complex cases to improve resolution rates.
- Compliance & Audit: Allocate and periodically audit receipt books and repossession kits (repo kits) for accuracy and control.
- Billing & Closure: Ensure timely closure of agency billing within 60 days of work completion.
- Repossession Oversight: Obtain prior approvals for repo activities and assist agencies in managing related field issues.
- Customer Service: Handle escalated customer issues related to collections and repossession.
- Legal Coordination: Work with the legal team to initiate action against chronic defaulters and manage interactions with enforcement agencies in relevant cases.
- Delinquency Tracking (BKT): Monitor and track resolution of accounts in various bucket stages; work to minimize flow to the next stage.
- Team Performance: Replace underperforming FOs, recruit and train new staff as needed to maintain performance standards.
Key Skills:
- Collections & Recovery Operations
- Agency & Vendor Management
- Customer Service Resolution
- Legal & Compliance Liaison
- Team Management & Training
- Audit & Documentation Handling
- Proficiency in using CRM tools & HHT
Preferred Profile:
- At least 2 years of hands-on experience in collections, recovery, or field operations.
- Strong leadership, planning, and communication skills.
- Ability to handle pressure and manage multiple stakeholders.
- Willing to travel locally as part of job responsibilities.
- Familiarity with legal compliance and repossession process is a plus.
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