General Manager – Operations

@Quess Corp Ltd posted 2 days ago
  • Mumbai, Maharashtra, India View on Map
  • Post Date : June 2, 2025
  • Salary: Rs450,000.00 - Rs3,000,000.00 / Yearly
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Job Description

Location: Mumbai, Maharashtra, India
Company: Quess Corp Limited
www.quesscorp.com
Experience Level: Senior Management
Employment Type: Full-time | On-site

About Quess Corp Limited:

Quess Corp is India’s leading business services provider, delivering outsourcing solutions across multiple verticals, including:

  • Sales & Marketing
  • Customer Service
  • Back Office & Finance Operations
  • HR & Payroll Solutions
  • Manufacturing & After-Sales Support
  • Facility & Security Management
  • IT & Mobility Services

Founded in 2007 and headquartered in Bengaluru, Quess has expanded its footprint across 64+ locations in India, Southeast Asia, and North America, empowering businesses with domain-driven expertise and cutting-edge digital platforms. The company is also India’s largest private-sector employer.

Role Summary – General Manager – Operations:

As General Manager – Operations, you will be responsible for end-to-end service delivery, P&L ownership, and client success across key business lines. You will lead large teams and collaborate with cross-functional units to ensure service excellence, profitability, and scalability across operations.

Key Responsibilities:
  • Lead and oversee operational delivery across multiple projects and regions
  • Develop and execute strategic plans for operational efficiency and growth
  • Manage client relationships and ensure adherence to SLAs & KPIs
  • Optimize processes through automation, digitization, and best practices
  • Own the P&L and ensure financial performance aligns with organizational targets
  • Implement strong governance, reporting structures, and quality frameworks
  • Lead large-scale teams, fostering a high-performance culture
  • Collaborate with internal stakeholders—sales, HR, finance, and tech—for seamless execution
  • Drive innovation in service models to enhance customer satisfaction and retention
Required Skills and Qualifications:
  • Graduate/Postgraduate in Business, Operations, or related discipline (MBA preferred)
  • 12–18 years of experience in managing large-scale operations in staffing, outsourcing, or BPO/KPO industries
  • Proven track record in P&L management and process excellence
  • Strong leadership and stakeholder management skills
  • Deep understanding of business process optimization, service delivery, and SLA management
  • Excellent communication and decision-making capabilities
  • Experience with ERP, CRM, or operational automation tools is a plus
Why Join Quess?
  • Lead operations for a market leader in business services
  • Opportunity to manage large-scale, multi-industry client portfolios
  • Play a strategic role in shaping India’s workforce productivity landscape
  • Work with a technology-first, innovation-driven organization
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