Location: Mumbai, Maharashtra, India
Company: Quess Corp Limited
www.quesscorp.com
Experience Level: Senior Management
Employment Type: Full-time | On-site
About Quess Corp Limited:
Quess Corp is India’s leading business services provider, delivering outsourcing solutions across multiple verticals, including:
- Sales & Marketing
- Customer Service
- Back Office & Finance Operations
- HR & Payroll Solutions
- Manufacturing & After-Sales Support
- Facility & Security Management
- IT & Mobility Services
Founded in 2007 and headquartered in Bengaluru, Quess has expanded its footprint across 64+ locations in India, Southeast Asia, and North America, empowering businesses with domain-driven expertise and cutting-edge digital platforms. The company is also India’s largest private-sector employer.
Role Summary – General Manager – Operations:
As General Manager – Operations, you will be responsible for end-to-end service delivery, P&L ownership, and client success across key business lines. You will lead large teams and collaborate with cross-functional units to ensure service excellence, profitability, and scalability across operations.
Key Responsibilities:
- Lead and oversee operational delivery across multiple projects and regions
- Develop and execute strategic plans for operational efficiency and growth
- Manage client relationships and ensure adherence to SLAs & KPIs
- Optimize processes through automation, digitization, and best practices
- Own the P&L and ensure financial performance aligns with organizational targets
- Implement strong governance, reporting structures, and quality frameworks
- Lead large-scale teams, fostering a high-performance culture
- Collaborate with internal stakeholders—sales, HR, finance, and tech—for seamless execution
- Drive innovation in service models to enhance customer satisfaction and retention
Required Skills and Qualifications:
- Graduate/Postgraduate in Business, Operations, or related discipline (MBA preferred)
- 12–18 years of experience in managing large-scale operations in staffing, outsourcing, or BPO/KPO industries
- Proven track record in P&L management and process excellence
- Strong leadership and stakeholder management skills
- Deep understanding of business process optimization, service delivery, and SLA management
- Excellent communication and decision-making capabilities
- Experience with ERP, CRM, or operational automation tools is a plus
Why Join Quess?
- Lead operations for a market leader in business services
- Opportunity to manage large-scale, multi-industry client portfolios
- Play a strategic role in shaping India’s workforce productivity landscape
- Work with a technology-first, innovation-driven organization