Location: Mumbai Suburban / Navi Mumbai (Trident & Oberoi Hotels)
Employment Type: Full-Time
Experience Level: Junior (1 to 3 years)
About the Role:
We are hiring a Cyber Butler to provide first-level technical support and ensure seamless connectivity experiences for hotel guests and staff. This role is based onsite at luxury hospitality venues (Trident & Oberoi Hotels) in Mumbai and operates under a partner payroll model. As a Cyber Butler, you will be the first point of contact for resolving Wi-Fi issues, supporting network infrastructure, and maintaining high service quality standards expected in hospitality environments.
Key Responsibilities:
- Provide Level 0 (L0) support for Jio CPE (Customer Premise Equipment) infrastructure.
- Assist with network and Wi-Fi issues for residents, non-resident guests, and Belvedere members.
- Offer L0 technical support to hotel staff using the “Team Internet” platform.
- Deliver on-demand Wi-Fi support during events, conferences, and banquets.
- Act as the first responder for Wi-Fi and LAN-related incident troubleshooting.
- Escort Jio/Field engineers during incident resolutions or project implementation.
- Conduct periodic Wi-Fi audits for guest rooms to ensure optimal performance and coverage.
- Maintain excellent grooming and professional conduct in line with hotel standards.
Required Qualifications and Skills:
- Educational Background: B.Sc. / BE / B.Tech in Electronics, IT, or related field.
- Experience: 1–3 years in a network support or technical helpdesk environment.
Technical Skills:
- CCNA trained or certified (preferred)
- Strong knowledge of LAN/Wi-Fi troubleshooting
- Basic network diagnostics and incident handling
Soft Skills:
- Excellent communication and interpersonal skills for dealing with premium hotel guests.
- Highly disciplined, punctual, and service-oriented.
- Well-groomed appearance to match the hospitality industry expectations.
Why Join Us?
- Be part of an exclusive tech-support team embedded in premium hospitality settings.
- Gain real-time experience with high-demand network environments and elite clientele.
- Opportunity to grow in the networking and IT support domain with a reputed brand.