Location: Hyderabad , Telangana
Experience Required: 2 to 8 Years
Qualification: Any Graduate / Postgraduate / MBA
Job Type: Full-Time
Job Summary:
We are seeking an experienced and highly motivated Assistant Manager – Collections to oversee agency performance, manage collection operations, and ensure effective resolution of overdue accounts in the Hyderabad/Secunderabad region. The ideal candidate should have hands-on experience in field collections, repossession management, and team handling.
Key Responsibilities:
- Portfolio Management: Allocate portfolios to collection vendors based on past trends, FOS (Field Officers) availability, and ensure adequate manpower is in place.
- Case Assignment: Review delinquent cases and assign work to FOS/TLs according to disposition codes.
- Agency Coordination: Plan and conduct review meetings with agency staff to ensure field effectiveness, especially for complex or unresolved cases.
Repo & Audit Compliance:
- Allocate and audit receipt books and repo kits periodically.
- Ensure prior approvals and assist in handling repossession-related challenges.
- Billing & Closure: Complete agency billing closure within 60 days of completed work.
- Escalation Management: Resolve collection or repo-related customer service complaints and queries effectively.
- Legal Coordination: Collaborate with the legal team to initiate actions against chronic defaulters and manage enforcement-related issues.
- BKT Tracking: Monitor and improve bucket (BKT) level resolutions; control flow rate to subsequent buckets.
Key Skills Required:
- Collections & Recovery Operations
- Vendor & Agency Management
- Legal & Compliance Awareness
- People Management & Training
- Data Reporting and Field Audits
- Proficiency in CRM & HHT Usage
- Communication & Problem Solving
Preferred Candidate Profile:
- Minimum 2 years of field collection experience, preferably in NBFC/BFSI sector
- Strong leadership qualities to manage field teams and vendor performance
- Capable of handling pressure situations and multi-stakeholder coordination
- Fluent in Telugu, Hindi, and English
- Willingness to travel locally