Technical Consultant II
Department: Accelerators Team
Company: Workato
Location: Hyderabad, India
Employment Type: Full-time | On-site / Hybrid
About Workato
Workato transforms technology complexity into business opportunity. As the global leader in enterprise orchestration, Workato helps businesses streamline operations by connecting data, processes, applications, and experiences. Our AI-powered platform enables teams to navigate complex workflows in real time, driving efficiency, agility, and innovation. Trusted by a community of 400,000+ global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn more at www.workato.com.
About the Role
We are seeking an experienced Technical Consultant II to join our Accelerators Team. This hands-on, individual contributor role is responsible for building domain and industry-specific packaged solutions and custom applications that drive customer success. You will collaborate with internal and external stakeholders, translating complex customer challenges into scalable solutions. From ideation to implementation, you’ll play a key role in shaping Workato’s accelerators, driving product adoption, and enabling innovation across our customer ecosystem.
Key Responsibilities
- Design & Development: Build reusable integration solutions and custom applications (CLIs, web apps, content portals).
- Customer Enablement: Support customers and internal teams in resolving technical challenges and implementing scalable solutions.
- Solution Evangelism: Create and deliver custom product demonstrations, solution briefs, webinars, and documentation to support adoption.
- Technical Communication: Simplify complex technical concepts for non-technical audiences and stakeholders.
- Knowledge Management: Maintain technical assets, documentation, and CMS tools to enable internal teams and customers.
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering teams to align solutions with business needs.
- Customer Support: Provide support during US and EMEA business hours (up to 1:00 AM IST) for about 20–25% of bandwidth.
- Product Lifecycle Contribution: Participate actively from ideation through to implementation of new accelerators and integrations.
Qualifications & Technical Skills
- Education: B.Tech/B.E. or higher in Computer Science or related technical discipline.
- Experience: 5–6 years of relevant experience in software design, development, and implementation.
Integration Expertise:
- 1+ years with platforms like MuleSoft, Dell Boomi, Oracle SOA, TIBCO, or webMethods.
- Strong knowledge of Microservices, API-based integration, event-driven architecture, and process automation.
- Hands-on experience in integration project implementation is required.
- Programming Skills: 2+ years of experience coding in JavaScript, Python, or Ruby.
- API Proficiency: Deep understanding of RESTful and SOAP APIs.
- Data Structures: JSON, XML, EDI expertise.
- Cloud & Tools: Experience with iPaaS, SaaS, and cloud infrastructures (AWS, Azure, or GCP).
- Databases: Sound knowledge of any RDBMS.
Bonus Skills:
- Experience with custom connector development using iPaaS SDKs.
- Exposure to LLM applications or AI agentic frameworks.
- Familiarity with enterprise apps such as SAP, Workday, NetSuite, Salesforce, ServiceNow.
- Understanding of Agile methodologies.
Soft Skills & Personal Traits
- Strong collaboration and adaptability in a fast-paced startup environment.
- Excellent analytical and problem-solving skills with a proactive mindset.
- Time management and ability to prioritize under pressure.
- Exceptional written and verbal communication skills in English.
- Curiosity and fast learning — able to independently research and synthesize information quickly.
- Entrepreneurial attitude and readiness to take on new responsibilities.
Why Workato?
- Be part of a global leader revolutionizing automation and orchestration.
- Work with cutting-edge AI and integration technologies.
- Collaborate with some of the world’s most innovative customers.
- Competitive compensation, growth opportunities, and a supportive, innovation-driven culture.