Senior Engineer – Cloud & Infrastructure Management (2-5 years Exp )- Navi Mumbai

@LTI Mindtree posted 17 hours ago Email Job

Job Detail

  • Job ID 60021

Job Description

Senior Engineer – Cloud & Infrastructure Management

Location: Navi Mumbai, India

 Job ID: 7927413

Experience: 2–5 Years

Employment Type: Permanent

Job Overview

We are looking for a Senior Engineer – Cloud & Infra Management with hands-on experience in IT Service Desk Operations. The ideal candidate will be a quick learner, proactive problem solver, and team player capable of working in a 24×7 support environment while ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities

  • Log, track, and manage all incidents and service requests in ITSM tools.
  • Take ownership of customer issues and ensure timely resolution or escalation.
  • Provide technical support for Windows 7/10, Mac OS X, printers, remote access, and Office applications.
  • Engage with other support teams to resolve complex tickets and ensure SLA/KPI compliance.
  • Identify and initiate the Major Incident Management process when required.
  • Maintain confidentiality of client and customer data in line with NDA guidelines.
  • Contribute to the development and maintenance of the Knowledge Base.
  • Demonstrate excellent communication, interpersonal, and customer service skills.

Required Skills & Experience

  • 2–4 years of experience in IT Service Desk Operations.
  • Strong knowledge of Incident & Service Request Management.
  • Proficiency in ServiceNow or other ITSM tools (e.g., Jira Service Desk).
  • Good understanding of Windows Server environments.
  • Excellent analytical, troubleshooting, and documentation skills.
  • Experience working in 24×7 support models.
  • ITIL v3 Foundation Certification preferred (not mandatory).

Core Competencies

  • Strong problem-solving and analytical thinking
  • Excellent customer handling and communication skills
  • Highly organized, self-motivated, and adaptable
  • Multilingual proficiency – Polish language preferred

Skills

Mandatory Skills: Jira Service Desk, Service Desk, Windows Server

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