- Bengaluru
- Full time, Regular
- Sales
The Sales / Market Development Specialist will be responsible for driving growth of revenue for defined strategic products or product group or for a defined market by actively managing a range of accounts and growth potential in the territory through developing and maintaining strong relationships and providing strong technical knowledge. With a clear focus on (early) seeding activities the goal is to successfully implement new strategic products into the market to achieve Sartorius group sales target for the specified products or product group or market. The Sales / Market Development Specialist will work in a strong collaboration with Account Management & Application Specialist, to manage the Opportunity lifecycle. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets.
Responsibilities & Tasks:
- Initiate and manage the full sales process (from lead generation to after sales, collaborate with FAS for trials, testing and confirmation) within the assigned territory and strategic product range, in close alignment with the Account Managers
- Develop pre-sales tools and value specifically for growing chromatography and digital solutions adoption and sales
- Improve Chromatography and Digital Solutions customer experiences, driving support and value at pre-sales and also post-sales
- Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system
- Analyze SFDC data for assigned customers to identify trends, generate customer insights and track sales performance
- Maintain the CRM with relevant and up to date customer and sales opportunity information
- Develop and achieve product / product group targets with a clear focus on seeding and spec in activities to drive sales growth by identifying new opportunities at customer site
- Provide technical and commercial support to Account Managers and customers in relevant products and processes
- Manage short-, mid- and long-term opportunity funnel and account portfolio to support short- and long-term product / market goals and navigate Customer’s need to achieve a successful resolution
- Identify, implement, and execute appropriate action plans to develop the business for strategic products or defined markets according to the Sales and Sartorius strategy
Qualifications & Skills:
- Academic degree in life sciences or engineering (higher level of education would be beneficial)
- Minimum 3 years field sales experience, with preferable laboratory / process based experience in Life Science
- Hands-on knowledge and proactive usage of SFDC and other CRM tools
- Relevant technical knowledge and extensive industry knowledge (eg. Biotech, Pharma, etc.)
- Experience in selling capital instrumentation and / or selling consumables / re-agents to clients in different sectors is a plus
- Result-oriented and highly motivated
- Capable of providing outstanding customer service
- Ability to manage complex issues using innovation and processes
- Excellent communication skills