About the Role
We are looking for a passionate and driven Program Manager to join our Program Office, a critical part of our International Delivery Operations team. This team is responsible for managing the end-to-end learning journey of working professionals from across the globe who are enrolled in our high-impact upskilling programs in areas like Data Analytics, Data Science, Artificial Intelligence, and other emerging digital competencies.
As a Program Manager, you will take complete ownership of the entire lifecycle of a learner cohort, from enrollment through to program completion. You will act as a bridge between learners, instructors, and internal teams to ensure a seamless and enriching learning experience.
Job Title: Program Manager
Location: Bangalore (Hybrid/On-site)
Department: International Delivery Operations – Program Office
Key Responsibilities
-
Learner Support & Engagement:
Act as the first point of contact for learners, addressing queries and providing timely support within the scope of program offerings. -
Relationship Building:
Develop strong relationships with participants by understanding their goals, preferences, and learning styles to deliver a personalized experience. -
Program Execution:
Own scheduling and delivery of program activities including live sessions, webinars, evaluations, grading, and project presentations, coordinating with academicians, industry experts, and internal stakeholders. -
Performance Monitoring:
Track learner progress, diagnose engagement and performance issues, and implement timely interventions to ensure learners meet their goals. -
Process Improvement:
Contribute to building scalable and efficient systems and processes for seamless program management and delivery.
Qualifications & Skills
-
Excellent verbal and written communication skills
-
Strong interpersonal skills with the ability to engage with senior professionals globally
-
Problem-solving mindset and analytical thinking
-
Quick learner, comfortable with fast-paced environments
-
Previous experience working with international clients/customers is a plus
-
Self-driven with a high level of ownership and a passion for impactful education
-
A team player who thrives in a collaborative, dynamic, and fun work culture
What We’re Looking For
We’re looking for individuals who are inspired by the transformational power of education and are committed to providing a top-tier learning experience for professionals worldwide. If you’re someone who cares deeply about learner success, is a strong communicator, and enjoys a dynamic and purpose-driven work environment, we’d love to hear from you!