Location: Bengaluru, Karnataka, India (and one additional location)
Department: Consumer & Community Banking
Employment Type: Full-time
Overview
Are you ready to drive impactful digital marketing strategies that truly connect with customers? Join JPMorgan Chase as a Marketing Delivery Associate – Business Analyst, where you will play a vital role in executing high-quality, data-driven email marketing campaigns. You will collaborate across departments, analyze performance, ensure delivery excellence, and become a subject matter expert in digital marketing. This role is ideal for a digital marketing professional with a passion for precision, creativity, and cross-functional collaboration in a fast-paced, high-impact environment.
Key Responsibilities
- Coordinate with cross-functional stakeholders and creative agencies to develop, execute, and optimize email marketing campaigns.
- Manage and execute campaigns using Salesforce Marketing Cloud, ensuring accurate setup and timely delivery.
- Pull, analyze, and interpret campaign performance data to generate actionable insights and recommendations.
- Review web analytics, engagement, and conversion data to inform and refine digital strategies.
- Ensure adherence to established quality control protocols and process compliance.
- Serve as a subject matter expert in email marketing, contributing to the continuous improvement of marketing practices.
- Act as a liaison between marketing, technology, and analytics teams to ensure successful campaign execution and reporting.
- Promote a data-first mindset to support informed marketing decisions and enhance customer experience.
Required Qualifications, Capabilities, and Skills
- Minimum 4+ years of experience in digital marketing and campaign management.
- Hands-on experience with Salesforce Marketing Cloud is essential.
- Working knowledge of HTML, CSS, and email design principles for responsive and accessible campaigns.
- Strong analytical and problem-solving abilities; able to derive insights from campaign data.
- Excellent communication and interpersonal skills; comfortable presenting findings and collaborating across teams.
- High level of initiative, energy, and the ability to multitask effectively in a fast-paced environment.
- Attention to detail with a process-driven approach to project execution and QA.
- Ability to influence stakeholders in a matrixed organizational setup.
Preferred Qualifications
- Experience in email marketing campaign execution, QA, and project management.
- Solid understanding of digital marketing channels, especially email.
- Familiarity with email best practices, compliance, deliverability, and optimization.
- Proven track record of building and maintaining collaborative relationships across teams.
- Any graduate degree with a minimum of 2+ years in email marketing will be an advantage.
Why Join Us?
- Work at the forefront of digital transformation in financial services.
- Engage in meaningful projects that impact millions of customers.
- Access to world-class tools, learning opportunities, and growth pathways.
- Be part of an inclusive culture that values innovation, agility, and collaboration.