Customer Success Executive
@Mithi Software Technologies posted 23 hours ago Shortlist Email JobJob Description
Location : Pune
Start Date : Immediately
Job Type : Work from Office
Perks : 5 days a week
Experience : 0-2 years
We are seeking a dynamic and customer-focused Customer Success Executive to join our IT team. The ideal candidate will be responsible for ensuring customer satisfaction, driving product adoption, and building strong relationships with clients. You will act as a trusted advisor, understanding customer needs and providing tailored solutions to maximize business value.
Key Responsibilities:
- Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services.
- Develop and maintain strong relationships with clients by understanding their business goals and challenges.
- Monitor customer usage and adoption of products to identify areas for improvement.
- Collaborate with sales, product, and support teams to enhance the customer experience.
- Address customer inquiries, issues, and concerns in a timely and effective manner.
- Proactively identify upsell and cross-sell opportunities to maximize revenue.
- Collect and analyze customer feedback to provide insights for product improvements.
- Create and maintain documentation related to customer interactions, success stories, and best practices.
- Proactively track and manage customer health to prevent churn.
- Stay updated with industry trends and best practices to enhance customer success strategies.
Qualification & Skill(s) required:
- Bachelor’s degree in business, IT, or a related field. (A master’s degree would be an preferred).
- Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry.
- Strong understanding of IT solutions, SaaS products, or enterprise software.
- Excellent communication, presentation, and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Ability to work independently as well as collaboratively with internal teams.
- Proficiency in CRM software and customer success tools.
- Strong analytical skills to assess customer data and provide insights.
- Ability to multitask and manage multiple customer accounts efficiently.
- Passion for delivering exceptional customer experiences.
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