Company: Accops
Location: Delhi
Experience: 2 to 10 Years
Education: BE/BTech/MCA/MTech (Preferably in CS/IT)
Job Type: Full-Time
Job Description
Accops is looking for a proactive and technically sound Associate Technical Sales Engineer – I to join our Pre-Sales team in Delhi. This is a hybrid role that bridges technical expertise and customer engagement, ideal for professionals who enjoy problem-solving, client interaction, and hands-on technology implementation in the Zero Trust and Virtualization space.
Key Responsibilities
- Participate in Proof of Concepts (POC) and deliver pre-sales support within defined SLAs and TATs.
- Collaborate with cross-functional teams (QA, Security, Development) to design and deliver appropriate solutions.
- Implement and configure products in both cloud and on-prem virtualization environments.
- Provide technical documentation including solution documents, KB articles, preliminary incident analysis, and Root Cause Analyses (RCAs).
- Troubleshoot customer issues and, where possible, provide solutions through scripts or workarounds without escalating to development.
- Stay updated and adapt to new technologies in Zero Trust Networking, Cloud, and Virtualization.
- Travel to client locations for implementation and support as required.
- Ensure accurate and timely documentation as per company standards.
Technical Skills Required
- Basic knowledge of Desktop and Application Support.
- Understanding of computer networking and networking fundamentals (OSI model).
- Familiarity with network devices such as firewalls, switches, routers, etc.
- Working knowledge of Windows (7, 8, 10) and Linux OS (Ubuntu, Red Hat, Debian, etc.).
Behavioral Attributes Required
- Excellent communication skills – both written and verbal.
- Self-motivated and solution-oriented.
- Analytical with a logical bent of mind.
- Strong team player with a flexible and adaptable approach.
- Willingness to travel for client deployments and support.
