Location: Hyderabad, India
Experience: 2 to 8 Years
Qualification: Any Graduate / Postgraduate / MBA
Employment Type: Full-Time
Job Summary:
We are seeking a proactive and experienced Assistant Manager to oversee collections operations in Hyderabad. The ideal candidate will be responsible for managing vendor portfolios, coordinating field operations, ensuring compliance, driving resolution of overdue accounts, and optimizing manpower deployment to achieve business goals.
Key Responsibilities:
- Vendor Management: Allocate portfolios based on past performance and Field Officer (FO) availability to ensure adequate manpower capacity.
- Case Review & Assignment: Review cases with FOs/Team Leaders and assign work using disposition codes for effective follow-up.
- Agency Coordination: Assist agencies with call planning, support on complex cases, and provide strategic direction for improved resolution.
- Audit & Compliance: Allocate and audit receipt books and repossession kits (repo kits) regularly to ensure field compliance.
- Billing Closure: Ensure agency billing is finalized within 60 days of the month in which work is completed.
- Repossession Oversight: Secure prior approvals for repo cases and support agencies with repossession-related challenges.
- Customer Service: Handle collection-related and repossession-related customer service issues and escalations.
- Legal Coordination: Liaise with the legal team to initiate action against chronic defaulters and coordinate with enforcement agencies in case of litigation.
Key Skills:
- Collections and Recovery Operations
- Vendor & Field Officer Management
- Dispute & Escalation Resolution
- Legal and Compliance Coordination
- Audit and Risk Control Awareness
- CRM and Tech Tools Familiarity (HHT)
Preferred Candidate Profile:
- Proven experience in collections, recovery, or agency management (min. 2 years).
- Strong coordination, communication, and team-handling skills.
- Ability to work with cross-functional teams including Legal, IT, and Compliance.
- Willingness to travel locally and manage on-ground operations.