Dedicated and detail-oriented Support Specialist with over years of experience in delivering exceptional customer service and technical support. Skilled in diagnosing and resolving software, hardware, and network issues efficiently. Known for excellent communication and interpersonal skills, ensuring high customer satisfaction and fostering a collaborative support environment.
Adept at multitasking and prioritizing tasks in fast-paced settings, I have a proven track record of enhancing support processes to improve efficiency. Proficient in using various CRM and ticketing systems to document and track customer interactions and resolutions. Experienced in creating and maintaining comprehensive support documentation, which aids in troubleshooting and knowledge sharing.